Trust & Safety

Report abuse,
fraud or unsafe conduct.

Confidential · Anonymous reporting supported · 24-hour response for urgent cases

If you've seen a prohibited listing, been treated unsafely by a rider or seller, spotted a scam, or witnessed harassment — tell us. Every credible report is reviewed by our Trust & Safety team. Urgent cases are actioned within 24 hours.

Confidential

Every report is triaged by our Trust & Safety team only. We never share your name with the person you're reporting.

24-hour response

Reports flagged as urgent — safety threats, active fraud, prohibited items — are actioned within 24 hours.

Emergency? Call 999

If someone is in immediate danger, call the Ghana Police Service on 999 (or 191) first. Then file a report so we can support the investigation.

Abuse & fraud report

Either email or phone is enough. We keep your contact details in our confidential compliance inbox and never disclose them to the person you're reporting.

Related

Before you file — is there a better home for this?

Some issues have a faster or more specific channel. Take a quick look before submitting an abuse report — it can save everyone time.

Refund or wrong order?

Missed refund, duplicate charge, wrong item or damaged food — start here.

Lost or damaged package?

See the lost / damaged claim process and 24-hour reporting window.

What sellers can't list

Read the full prohibited-products list before flagging a listing.

Community Guidelines

Standards for respectful behaviour on VeviGoo — for customers, sellers and riders.

Safety Policy

Verification, live tracking, OTP, cashless payments and emergency reporting.

Delete my account

Permanently remove your VeviGoo account and personal data.

Prefer email? Send your report and any screenshots to compliance@vevigoo.com. For anything customer-support related that isn't abuse or fraud, email support@vevigoo.com.