Community Guidelines.

VeviGoo is used by tens of thousands of Ghanaians every day. Every interaction on the platform — between customers, riders, drivers, sellers, couriers and staff — must be respectful, lawful and safe.

• Treat everyone with courtesy regardless of background, gender, ethnicity, religion or accent
• Never use threats, slurs, insults or intimidation
• Resolve disagreements through the in-app dispute process — never through confrontation

• Harassment, threats or intimidation of any kind
• Discrimination based on race, gender, religion, disability or sexual orientation
• Fraud, fake orders, fake payment instruments or false referrals
• Submitting false product listings or fake businesses on the marketplace
• Abusive or sexualised language toward riders, drivers, sellers or staff
• Carrying or transporting illegal goods, weapons or controlled substances
• Attempting to manipulate platform pricing, ratings or rankings
• Sharing account credentials with non-account holders

• Provide accurate pickup, drop-off and delivery addresses
• Be available and contactable at the time of pickup or delivery
• Avoid false complaints, refund-abuse schemes or chargeback fraud
• Pay agreed fares and order totals on time
• Treat riders, drivers and couriers with respect — they are working professionals

• Operate your vehicle safely and lawfully at all times
• Maintain a clean, professional appearance and behaviour on duty
• Never solicit off-platform payments or attempt to bypass VeviGoo fees
• Complete every accepted job — do not abandon trips or deliveries
• Report incidents, accidents or unsafe customer behaviour through support
• Never tamper with the GPS, payment or rating systems

• List only products you actually have in stock with accurate descriptions and photos
• Process and dispatch orders within stated preparation times
• Never list counterfeit, expired, illegal or restricted goods
• Respond to customer messages and refund requests in good faith
• Maintain food-safety and packaging hygiene as required by Ghanaian law

• Do not make false or unauthorised public claims about VeviGoo returns
• Do not abuse the referral system through fake or coerced signups
• Read and acknowledge the Investor Risk Disclosure before funding
• Report any suspicious activity, payout discrepancy or dashboard issue promptly

Violations are reviewed by our Trust and Safety team. Depending on severity and history, consequences may include:

• Warning (first or minor offences)
• Temporary account suspension (recurring or moderate offences)
• Permanent account removal (serious offences or repeat violations)
• Reporting to law enforcement (illegal activity)
• Withholding of payouts pending investigation (financial fraud)